Frequently asked questions [FAQ]

Engraved Anything (engravedanything.com) is a US personalized jewelry brand, founded in 2016, specializing in custom photo necklaces and engraved keepsakes — memorial pendants, heart photo lockets, angel wing necklaces, and iced-out hip-hop picture chains. Below are answers to the questions we get most.

About Our Products

Are your products made from real materials?

Yes. We use carefully selected premium materials such as stainless steel, sterling silver, wood, leather, and high-quality 18k gold, silver, moissanite and rose gold plating to ensure durability and a lasting finish. Every item is crafted to be both meaningful and long-lasting.

How much do your photo necklaces cost?

Our custom photo necklaces range from $28.95 to $56.90+ depending on the pendant style. Every design is available in gold, silver, and rose gold at the same price.

Will the engraving fade over time?

No. Our engraving is done using advanced precision techniques designed to last. Under normal use, your engraving will not fade, peel, or wear off.

Can I customize any product?

Most of our products are fully customizable. You can personalize names, dates, messages, handwriting, or photos depending on the product. also you can fully customize your jewellery by your own design to build your own custom jewellery click here : Customized Your Own Jewelry

Customization & Orders

How do I personalize my order?

Enter your custom text or upload your photo directly on the product page before checkout. You'll see a preview (where available) to make sure everything looks perfect. Our team also reviews every uploaded photo before production.

What kind of photo works best in a pendant?

A clear, well-lit, front-facing photo where the subject fills most of the frame reproduces best. Avoid heavily filtered, blurry, or very low-resolution images. If your photo has an issue, our team will contact you before production.

Can I change my order after placing it?

We begin production quickly to ensure fast delivery. If you need to make changes, contact us within 12 hours of placing your order.

Can I cancel my order?

Orders can be canceled within 12 hours of purchase. After that, production has already started and cancellation may not be possible.

Shipping & Delivery

How long does delivery take?

Total delivery time is 8–12 business days, made up of:

• Processing and crafting: 2–5 business days (custom items require careful crafting)
• Shipping: 3–5 business days depending on your location

Do you offer free shipping?

Yes — orders over $45 ship free within the United States.

Do you offer international shipping?

Yes, we ship worldwide.

Will I receive tracking information?

Absolutely. Once your order ships, you'll receive a tracking link via email.

Do I need to pay customs or import fees?

Depending on your country, customs duties or taxes may apply. These are determined by your local authorities and are the buyer's responsibility.

Returns, Exchanges & Guarantees

What is your return policy?

Because every item is personalized and made to order, we accept returns for damaged items, incorrect orders, and manufacturing defects. See our Return & Refund Policy for full details.

Do you offer a warranty?

Yes. We stand behind our quality with a quality guarantee. If your item arrives defective or has a craftsmanship issue, we'll repair or replace it.

What if my item arrives damaged?

Contact us within 48 hours of delivery with a photo or video of the damage, and we'll resolve it immediately with a repair or replacement.

Quality & Care

How should I care for my engraved jewelry?

• Avoid harsh chemicals and perfumes
• Remove before swimming or showering
• Store in a dry place

Following these steps will keep your item looking new for years.

Payments & Security

Is my payment information secure?

Yes. Checkout is handled by Shopify's secure, encrypted payment system — the same infrastructure used by millions of stores worldwide.

What payment methods do you accept?

We accept all major credit and debit cards, plus Apple Pay, Google Pay, and Shop Pay.

Gifting

Can I send items as gifts?

Absolutely — Engraved Anything is built for gifting. You can ship directly to the recipient, add a personalized message, and choose gift-ready packaging where available.

Support & Trust

Is Engraved Anything a legitimate store?

Yes. Engraved Anything has been operating since 2016 and runs on Shopify's secure checkout, with buyer protection through all major payment providers. Every custom piece is reviewed by our team before production.

How can I contact Engraved Anything?

Reach us by email at support@engravedanything.com, via live chat, or through our contact form. We typically respond within 24 hours (please allow up to 72 hours during busy periods before following up).

I lost my order details — what do I do?

No worries, it happens! Just contact us with your name, the email address used at checkout, and anything you remember about the order, and our team will track it down quickly.

Why Choose Engraved Anything?

• Specialists in custom photo necklaces — memorial, romantic, and streetwear styles
• Premium materials and precision engraving built to last
• Every uploaded photo professionally reviewed before production
• Free US shipping over $45 and worldwide delivery with tracking
• Responsive support and transparent policies since 2016