Shipping policy

Shipping Policy

1. Order Processing

All orders go through a production process before shipping.

  • Processing time: 2–5 business day(custom items require careful crafting)

  • Personalized and engraved products require additional craftsmanship time

  • Orders are processed Monday to Friday (excluding holidays)

During peak seasons (such as holidays or promotional events), processing times may extend slightly. We always aim to complete your order as quickly as possible without compromising quality.

2. Shipping Time Estimates

Once your order is shipped, delivery times depend on your location and selected shipping method:

  • Standard Shipping: 5–10 business days

Please note:

  • These are estimated delivery times, not guarantees

  • Delays may occur due to weather, logistics issues, or customs processing

3. Worldwide Shipping

We proudly ship to customers worldwide.

  • Delivery timelines vary by region

  • Remote areas may require additional delivery time

  • Some countries may experience customs delays

Customs, Duties & Taxes

International orders may be subject to customs duties or import taxes.

  • These charges are determined by your local government

  • Engraved Anything does not control or collect these fees

  • Customers are responsible for any applicable customs charges

4. Order Tracking

Once your order has been shipped:

  • You will receive a shipping confirmation email

  • A tracking link will be included

  • Tracking updates may take 24–72 hours to appear

If you do not receive tracking information, please check your spam folder or contact us.

5. Shipping Address Accuracy

Please ensure your shipping details are correct at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer

  • If an order is returned due to incorrect details, reshipping fees may apply

6. Lost, Delayed, or Delivered Packages

While we work with reliable carriers, some factors are beyond our control.

  • If your package is delayed, we recommend waiting a few additional days as carriers may experience backlogs

  • If tracking shows “delivered” but you have not received your package:

    • Check with neighbors or your local delivery office

    • Contact the carrier directly

    • Then reach out to us for assistance

We will always do our best to support you in resolving delivery issues.